Is your day a success if you have been able to mean something to your customers and colleagues? And do you know how to stay connected with them? We have a new vacancy, so read on!
About the job
- Hours per week: 36-40
- Education: MBO+/HBO
- €3,000 - €3,300
Your role as Customer Service Employee
As a Customer Service Employee you are part of an experienced team consisting of 10 colleagues. Together with these colleagues, you will deal with existing customer relationships and ensure optimal customer satisfaction. We are looking for someone with spirit who fits within our team dynamics. Together with the team, you ensure that the customer’s assignment is correctly translated into the operation and you monitor the entire process. You know how to actively respond to the signals given by the customer in order to make a difference with your service institution and ensure that you can translate the customer’s wishes into concrete agreements. Together with the other internal departments, you stay in touch about the operational processes and you also keep an eye on whether agreements made are kept. Throughout the process, you will be busy processing orders and communicating with our customers on a daily basis to ensure a smooth running of logistics activities.
Requirements
- MBO or HBO working and thinking level;
- Preferably affinity and experience in logistics;
- Good command of the Dutch and English language, both orally and in writing;
- Service-oriented and customer-oriented attitude;
- Excellent communication skills;
- Flexible attitude, eager to learn, enterprising and accurate;
- Signalling and resolving ability;
- Process-based insight
We expect you to bring some experience in logistics, although your ambition and attitude are the most important things to us.
Our offer
We have high expectations of you, and in return, you can count on attractive benefits.
- An inspiring and informal working environment with approximately 167 enthusiastic colleagues who are ready to help you.
- Room for personal development and bringing in your own ideas and initiative.
- Confidence to make and execute plans together with the team.
- A pleasant working environment at our head office in Tilburg.
- A minimum of 24 vacation days and 3.5 ATV days (pro rata), the possibility to buy additional vacation days.
- A solid pension scheme, discount on health insurance, travel allowance.
And, as you grow with us, so do our customers and so do we! Based on that vision, we offer you every opportunity to develop your knowledge and help you to continuously get the best out of yourself. Both on the job and through various learning platforms.
Have you become enthusiastic about this fun position? Then don’t hesitate and apply directly via our application form. Do you have any questions or would you like more information before you take the step? Feel free to call our office on 013-5373422 and ask for Varshana Badjalala (Team Leader Customer Service), Steve Roest (Manager Customer Service) or Madelon van Stiphout (HR Advisor). Of course, you can also send an e-mail via recruitment@mol-logistics.nl. We are ready to answer all your questions and look forward to discovering your talents!
Steps towards your new job at MOL Logistics
We post all our current vacancies within MOL Logistics EMEA region on this website. If you would like more information about the vacancy, you can call the local HR department. (see contact details)
Once we receive your application, we will begin processing it. We aim to respond within two weeks. If we have become enthusiastic about your submitted application, we will invite you for an introductory interview. Of course, it is also possible that you will be rejected based on the assessment, in which case we will send you an email. Within the framework of the GDPR, we will then destroy the cover letter, CV and mail after completion of the application process.
The introductory interview normally takes place with the direct supervisor and an HR Specialist. During this orientation interview we try to get a good impression of you as a person and your capabilities and see if you could become the new colleague within MOL Logistics. Of course you also get the opportunity to ask questions about the vacancy and our company, please do! We find it important to give a clear and honest picture of our organization and the vacancy so you can make a good choice.
If the introductory interview is positive for both parties, we will ask you for a follow-up interview. This interview will basically take place with a (future) direct colleague and another HR Specialist. We will go deeper into the content of the position and your capabilities and motivation. An assessment or other test by a third party may be part of the procedure. Depending on the position, another interview may take place.
When we are convinced of your qualities, we will make you an offer to join us. This offer will detail the terms of employment.
After signing the necessary documents, we will then welcome you to MOL Logistics !
We will make further arrangements for your first working day and also make an induction plan so that you will quickly find your niche within our organization.
We will also schedule an introductory meeting so that you will be up to speed in no time.
Job Application
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